No. Your medical records are private and are not shared with your employer without your permission. The only thing your department or facility receives is your work status — whether you're cleared for full duty, modified duty, or need time off — along with the date and general nature of the work-related injury. This is standard practice for any occupational health provider.

Yes — always start a case. Many injuries, including muscle injuries, joint impacts, and exposures, don't show their full extent right away. Having a clinical record from the day it happened protects you if symptoms get worse later. There's no downside to reporting something minor, but there can be a significant downside to not reporting something that turns out to be more serious.

No — and it's not meant to. If your injury requires emergency care, the clinician will tell you immediately and contact the ER before you arrive. What FirstCall prevents is ending up in an emergency room for an injury that didn't need to be treated there in the first place — which happens far more often than it should.

Open a FirstCall case right now and identify it as an exposure. Do not wait until the end of your shift. Protective medication, when needed, is most effective when started within two hours. A Clinician will review your case immediately and, if medication is indicated, a prescription will be sent to the nearest pharmacy.

A licensed nurse practitioner or Clinician assistant — the same type of clinician you'd see at an occupational health clinic or urgent care. A board-certified Clinician supervises the team and personally reviews any decision that requires escalation, an exposure case, or a return-to-duty clearance. This is a Clinician-supervised clinical team, not an automated service.

Yes. Nurses, aides, technicians, and other clinical staff face the same kinds of on-the-job injuries as first responders — needlesticks, patient-handling injuries, workplace assaults — and are covered under the same workers' compensation rules. The FirstCall process is exactly the same, with documentation formatted to meet the requirements of your facility's HR and compliance teams.